Terms and conditions

By entering the Website or by purchasing products from The BootMakers through the Website, you accept, without limitation or qualification, the terms and conditions set out herein (the "Terms") without modification. By accessing and using this Website, including (without limitation) purchasing products, you acknowledge that you are bound by the Terms. The Terms do not affect your statutory rights.

If you do not wish to be bound by the Terms you should not access or use the Website. If you have any queries regarding these Terms, please contact legal@thebootmakers.com

The BootMakers may modify the Terms at its absolute discretion from time to time without individual notice to you. You will be deemed to have accepted any modifications if you continue to use the Website after they have been posted.
Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in separate deliveries.
You undertake that all goods ordered by you are for your own private and domestic use only and are not for resale.

You must be at least eighteen years old to use our Website. If you are under eighteen, you may only use our Website with the agreement of, and under the supervision of, a parent or guardian. If you do not qualify, please do not use our Website.

You warrant that all details you provide to us for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects. You further warrant that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product or products ordered.

You agree that email can be used as a long-distance means of communication.
During the registration process, you must choose a username and password. You are responsible for all actions taken under that username and password and must only purchase from us under your own username and password. You must make every effort to keep your password safe and should not disclose it to anyone. If you think someone else might know it, you must change it. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password. If there are any changes to the details supplied by you it is your responsibility to inform us as soon as possible.

It is a crime to use a false name or a credit card which is invalid to place your order. We will prosecute anyone entering an incorrect or fictitious order. Electronic 'fingerprints' of orders placed on our Website can be tracked by us and all legitimate crime prevention and prosecution authorities to trace individuals engaging in criminal activities on or using our Website.

We reserve the right to end our agreement with you and to suspend or terminate your access to the site immediately and without notice if you fail to make payment to us when due or you breach any of our Terms and Conditions. You undertake to us that you will not use the Website for any purpose or in any way that is prohibited by the Terms or is otherwise unlawful.

You will indicate by completing the appropriate order form on the Website the products that you wish to order. At the same time you will complete an authorisation for us to recover, through your credit or debit card, payments due to us.

Your order shall constitute an offer to us to purchase the Products specified in the order. We may accept or decline the order. If we accept the order we shall notify you of our acceptance by email, and we shall confirm the price. At the same time we will notify you of the identifying number for your order and you will be required to quote it in any subsequent communications. Only at that point will a contract for the sale and purchase of Products be created.

We reserve the right to decline to accept any order and/or to supply Products to any individual or company. If we decline to accept or cancel an order for which we have received payment we will refund the payment but will have no further liabilities. If we cannot deliver to you within our delivery policy, we will email you with the option to cancel your order.

Entire Agreement
Each order, acceptance of each order and the supply of products by The BootMakers pursuant to an order shall be governed by these Terms. These Terms constitute the entire understanding between you and The BootMakers in relation to any Products ordered and supplied through the Website. They supersede any other terms stipulated by you, whether in any order or during negotiations or any course of dealing established between you and us.

All descriptions, illustrations and indications or price of Products provided on this Website or otherwise communicated to you are for guidance only and intended merely to present a general idea of the Products. Nothing contained in any such description, illustration or indication of price shall form any part of these Terms.

Liability
The BootMakers will not be responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when you commenced using the Website, or a contract for the sale of goods by us to you was formed. We will not be responsible for any economic or business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or for any indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the Website or when a contract for the sale of goods by us to you was formed.

Nothing in these Terms shall affect your statutory rights. If you have any doubts as to your statutory rights then you should contact your local Citizens Advice Bureau or refer to the Office of Fair Trading's website.

The BootMakers has endeavoured to offer current, correct and clearly expressed information. However, The BootMakers cannot guarantee that the information will be accurate, complete or current at all times and accepts no liability for any reliance placed by any person on the information. The BootMakers makes no representations or warranties of any kind about the suitability, reliability, timeliness, and accuracy of the information contained on this Website for any purpose. The BootMakers disclaims all warranties and conditions with regard to this information, including, without limitation, warranties of technical efficiency, satisfactory quality, availability, non-infringement, completeness and fitness for a particular purpose to the extent permitted by law.

We do not accept liability (except as set out below) for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.

If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. We will email you to inform you that we have not accepted your order, and that your order has been cancelled. You will be advised of the correct price of the product chosen by you. You may re-order it if you wish. If you have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of order. Should you choose to re-order at the correct price, a separate transaction will be posted to your credit card.

In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify us of the problem in writing at the address stated in the confirmation email within 14 days of delivery of the goods as well as returning the goods to us, unless we inform you that return is not necessary. This provision does not affect your statutory rights.

We have taken every measure to provide accurate product images for each product for sale on the site. However, due to a number of different factors such as Internet browsers, monitor colour contrasts etc, we cannot be held responsible or liable for any differences in colour between the image and the actual product.

The products sold on our site are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Site or for any products or services purchased from our website.

We have taken every measure to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers. We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

If the item you want is not in stock, we will do our very best to make a bespoke pair as quickly as possible. If we cannot get the boots made quickly enough we will cancel your order immediately and let you know by email.

We will deliver products ordered by you using a postal service of our choice to the delivery address that you have given us. By accepting these Terms, you agree irrevocably to appoint and do appoint the courier or postal service to be your agent for taking delivery of the Products on your behalf, and delivery to the courier or postal service shall be deemed to be delivery to you.

Currently The BootMakers uses KDZ Express and DHL signed for delivery to most UK and overseas addresses and in some cases Royal Mail.

All delivery is subject to availability and time shall not be of the essence. We have indicated on the Website whether or not a Product is currently "in stock" (i.e. available in our warehouse for despatch) or our estimate as to when the Product will be available for despatch. However, this is an estimate only, should not be relied upon and may be subject to change. If there is any delay, we will notify you of this and give you a new delivery time.

If you are a Consumer (i.e. a person who, in contracts to which the Consumer (Distance Selling) Regulations 2000 apply, is acting for purposes that are outside his or her business), The BootMakers shall endeavour to deliver Products ordered by you within seven working days of the day of receipt of your order. If delivery within seven working days is not possible The BootMakers shall notify you of the delay and give you a new delivery time. We aim to make and deliver Bespoke boots to UK addresses within 28 days.

Privacy Policy
We take your privacy seriously, our Privacy Policy explains what information we collect about you and how we use your information.

We store any information you enter on our Website or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customising future shopping for you, improving our boots, creating new designs from customer suggestions and generally communicating with you.

Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only with our own subsidiaries.

We receive and store certain types of information whenever you interact with us. Like many Websites we use "cookies" and we obtain certain types of information when your Web browser accesses our Website. “Cookies” are used to keep track of the contents of your shopping basket once you have selected an item. “Cookies” also help to store delivery addresses if you use the address book.

We may also use “cookies” to track the patterns of behaviour of visitors to our Website. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

You can source and install tools designed to help you visit our Website anonymously. If you do install these tools we will not be able to provide you with a personalized experience as we will be unable to recognize you when you return to our site.

Sometimes we send offers to selected groups of our customers. Typically these will be early season offers on new styles of boots, discounts for regular customers or end of season special offers.

We work to protect the security of your information during transmission by using Sage Pay as our payment processors so we NEVER see your credit card number or details.

We give you access to our order tracking system and you can always track an order by contacting us directly.

Personal details we receive will include your name and address and the full details of the boots that we are making for you. These include the style that you want, your colour preference, foot size, calf and ankle size and the height that you want the boots made to. This gives us a personal template for you which we can use for future purchases.

Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

If you would like to remove your details from our customer database and mailing list please email us at removeme@thebootmakers.co.uk

Virus Protection

Reasonable precautions have been taken to detect computer viruses and ensure security, however we do not guarantee that the Website is virus-free and secure. We will not be liable for any loss or damage which occurs as a result of any virus or breach of security. You agree that you use the Website entirely at your own risk and not for any unlawful or prohibited use.

Promotional Codes
Sometimes we advertise promotional codes which give customers special discounts. Registering your email on our mailing list is the best way to find out about promotional codes. Write to us on register@thebootmakers.co.uk to be added to our mailing list.

These codes are very easy to use, you simply type the code into the box provided in the basket page of the website. Where you use a valid promotional code, the following additional terms and conditions apply on the discounts. Codes are only valid until the date published and are not refundable unless a purchase is made.

Only one promotional code may be used per transaction. Please note promotional codes are case sensitive so they must be entered correctly to be valid.

Promotional codes are only valid from time of announcement and can not be applied retrospectively.

Copyright
All rights, including copyright, in the content of our website www.thebootmakers.com are owned or controlled by The BootMakers. In accessing our web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store, transmit, show or play in public, adapt or change in any way the content of our web pages for any other purpose whatsoever without our prior written permission.

Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
Survival

Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Governing law
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

Colour variations and care for your boots
Whilst every care is taken to reproduce colours as accurately as possible some variation is possible.

Some variation in colour can occur as some specialist leathers are made in very small batches.

Your boots are handmade and any small markings or graining in the leather are not imperfections but part of the character of high quality leather.

Black and brown leather boots benefit from occasional brushing using a good quality polish.

Antiqued waxy leathers can be polished or simply wiped with a cloth.
We suggest suedes are protected using a product such as ‘Scotchguard’ and then brushed in one direction with the napp of the suede.

Pricing and Possible Mispricing
Despite our best efforts, items on our website may occasionally be mispriced. We verify prices as part of our despatch procedures and if an item’s correct price is lower than the price shown online, we will charge you the lower amount and send you the item. If the item’s correct price is higher than the price shown online, we will contact you for instructions before despatch. We cannot confirm the price until you order.

All prices are shown in UK £ sterling and include 20% VAT for deliveries made in and supplied to EU member states including the UK.

If you are ordering from outside the UK or European Union, your order will be supplied VAT free. Local import duties may be payable by you on receipt.

The Bootmakers are different. We hand craft each pair of boots to your requested calf, ankle and height measurements - so why compromise. You have found the perfect solution whether you have slim legs needing narrow boots or are curvaceous and need a wider cut, indeed many of our customers are ‘average’ size who just want to take advantage of our fabulous quality boots made to their exact requirements in an unrivalled choice of colours. Your orders are processed and dispatched from our offices on London’s iconic King’s Road. Each pair is handcrafted in our family owned workshops in one of Europe’s leading centres for production of top quality footwear. Our boots are amazing value for money and will be delivered to your doorstep in just a few weeks. Like most good things in life they are worth waiting for.